Bell Canada Customer ~Service~ …wow

Oy vey!

Apparently Bell still hasn’t got the message about customer service!

I spent more than an hour on their site yesterday talking to a Chat Representative - to order Internet and TV service.

That was frustrating enough - at one point, a $10/month security package that I did not want showed up on my order and the attendant insisted there was no way to remove it until “after”  - funny, I figured out how to remove it with no difficulty.

But aside from that - it was, I thought - a satisfactory experience.

Until the oh so helpful Colin, who is “pleased to assist you with your TV order” emailed me to tell me that he was ~pleased to assist~ me by asking for clarification of my address - which I had, in fact, correctly filled out in the form provided - in FOUR places but which their system had wiped out and reverted to the (incorrect) mailing address that was associated with the account decades ago when it was first set up.

So fine - we corrected the address.

But then this morning, Colin was~ pleased to help me~ by cancelling my order altogether because according to him, my name is not on the account. Nor, for that matter, was my husband’s name - the Internet part of Bell, apparently, does not talk to the rest of Bell - so every time we had changed the account so that we could deal with it it was all for naught and only Doris could order a new service to be added to the Bell account.

I’m sure Doris would be happy to do so - aside from the minor little detail of her death. Years ago now - and even long before her death, I was dealing with all of the bills - and yes, in fact, my name was added to all of the accounts back then too - as was hubby’s.

Good thing Colin was so happy to assist me, huh?

Anyway - as you might have guessed, I was a ~little~ irked by Colin’s particular version of assistance.

I did call Bell - once hubby was up, as of course, they had to talk to him (insert rolling eyes here) because once again, the person who supposedly added my name to the account (any of the last 5 or so times we’ve done this rigamarole) hadn’t really - and we went through the whole process of changing the account into his name, with me as a second on it - yet again.

And THEN more than an hour of being on hold, talking to various people, etc. before it was all straightened out.

All told, more than 3 hours to purchase 2 additional services!!!! 

The only reason I went ahead and didn’t tell them to stuff it is that Rogers isn’t any better - and I am fed up to the gills with paying more for less service through Rogers - AND having the added aggravation of having to use 2 different email accounts to send my email as Rogers won’t send through Bell and Bell won’t send through Rogers - so when I’m here at home have to use Rogers, and when I’m at our other house in Peterborough, I have to switch to Bell.

Now, of course, I will have the aggravation of making sure that all of my accounts with whatever/whoever use one of my gmail addresses, not my rogers email address - and ensuring that all of my contacts have the right email address, since my Rogers’ account will be closed - but I’ll live with that.

Fun times!

On the plus side, I have not yet had any problems with my Bell services in Peterborough - so hopefully once things are set up here, won’t have to deal with them often. 

Yeah, I know…. but I can hope.

Tags: Bell Canada, Bell.ca, customer service.